Customer care, quality service and keen pricing fuel the continued success of local business On Call Carpets, according to the company’s founder Andy Walter.
A first-class service has always been at the heart of On Call Carpets and the secret to its success, especially during the recession. With 25 years of experience in the flooring trade behind him, Andy Walter fulfilled his ambition to found his own company, On Call Carpets, in 1999 and has never looked back.
“I’m always conscious that being invited into people’s homes and work spaces is a privilege. Customers want to deal with a company they can trust to do a good job, without charging extortionate prices. I’ve developed On Call Carpets with a commitment to providing quality and care – “I want our customers to be happy with our service and products. We pride ourselves on receiving a very high number of recommendations, which suggests that we are getting this right.”
Twelve years on from starting his own business, Any is going from strength to strength specialising in supplying and fitting carpets and vinyl in Kent and south-east London. On Call Carpets provides flooring services for various clients, from traditional domestic consumers to industrial businesses.
The company has many regular commercial clients, including a customer with 20 nursing homes, three with blocks of offices and two diversified farms with offices and industrial units. The company also works with local medical centres, including Borough Green Medical Centre, local letting and estate agents and a large housing association.
Lettings manager for Pipers Business Centre, Fayi Reynolds commented: “Andy has completed work for us for over five years in our Maidstone, Tonbridge and Sevenoaks offices. The company is very reliable, tidy and also very competitive on price. We have never had cause to complain and would recommend On Call Carpets to anyone.”
On Call Carpets aim to ensure that customers are always satisfied and the company has established a successful aftercare service, where clients are encouraged to call if they have any questions or uncertainties. As Andy says: “All our services and products are guaranteed; therefore all works completed are worry-free. Customers value this degree of reassurance and we like to know that they are satisfied with their new flooring.”
Recently, the company completed the flooring for Sevenoaks Rugby Club’s new extension and refurbishment to its premises at Knole Paddock. Peter Hunt, who managed the project on behalf of the rugby club, said: “I’ve been very impressed with the ease and quality of service provided, which was all fitted and completed on time.”
Andy has even worked with large-scale clients such as the National Trust, recently completed work on Knole in Sevenoaks. Pauline Wall of The National Trust said: “We were very pleased with the efficient and timely service from On Call Carpets. We were also impressed with Andy’s knowledge of the specific health and safety issues relating to our special environment. We would definately recommend the company and will be inviting them back for the next project.”
Over the years, many customers have appreciated the personal style of service provided. On Call Carpets’ service is a little different; the team will come to your office or home where they will advise, measure and supply you with a non-obligatory quote. Andy says this is an integral part of their personalised service:
“We don’t mind if we visit several times, if needs be. We work hard to find the best carpet or vinyl for your situation and at the best price. We keep our prices as low as possible – especially in the hard times we are all experiencing at the moment.”
It is this combination of professionalism and dedication to customer service that the company hopes will ensure their continued success, even in tough economic times.
For more information, or to arrange a free no-obligation quote, call Andy on 01732 886672. Follow Andy on twitter and Linkedin and visit www.oncallcarpets.co.uk to view examples of work.
Published by Vine Digital – Jan 2012